Shipping policy

Shipping Information

At Natural Rascals, we’re committed to delivering your order as quickly and efficiently as possible. Below is everything you need to know about our shipping process, estimated delivery times, and important policies.

Order Processing Time
Please allow 1-3 business days for your order to be processed. During this time, our team ensures your items are carefully packed and ready to be shipped to your doorstep.

Shipping Times
Shipping times may vary based on your location:

  • Australia: Estimated delivery is 2-5 business days.
  • International: Estimated delivery is 7-20 business days.

Holiday Season Notice
During the holiday season, please allow up to 2 extra business days for dispatch, shipping, and transit times. Our team is working tirelessly to ensure your orders reach you as soon as possible. We appreciate your patience and support during this busy time and wish all our customers a safe and happy holiday season!

Taxes, Duties, and Customs Fees
For international orders, please note that:

  • Taxes and duties may apply based on your country’s regulations.
  • These fees are the responsibility of the customer, even if the shipment is refused upon delivery.

If additional customs charges apply, they must be paid by you for the package to clear customs. In compliance with legal requirements, we will state the value of your order directly on the package. Customs agents reserve the right to release, delay, or reject delivery, and we are unable to influence these decisions.

Refusal of Customs Fees
If you choose to refuse customs fees or import duties, your package will be returned to us. Upon receiving the returned package, we will refund your order minus any additional shipping costs incurred during transit.

Late or Missing Shipments
Once your package leaves our warehouse, the responsibility for late or missing shipments lies with the courier.

Questions About Your Order?
If you have any concerns or questions about your order, don’t hesitate to contact us at support@naturalrascals.com.au. Our friendly team is here to assist you and ensure a smooth shipping experience.